revans
New Member
I've just purchased a custom aquarium to fit my oak cabinet not massive about 150 litres, I won't say who from as the issue is still ongoing.
The tank I ordered was a braceless and optiwhite on the front and both sides and had a lead time of around 6 weeks to be delivered.
so..... the tank was delivered in the fifth week by the custom aquarium company itself and when he got it off the van it wasn't braceless as I ordered and had 2" braces running length ways on both sides siliconed into the top of the tank, I mentioned this to the delivery driver and in fairness to him he did say no problem and removed the braces and then promptly left.
It wasn't until I looked closely after that the silicone in each of the top corners where the braces were attached looks really messed up and untidy. This issue is as it's in a very prominent position it will really annoy me if it's not fixed and also will get covered in algae making it very hard to clean as it's now has a rough surface.
I have checked the order I placed and their confirmation did specifically say braceless in the order so I know it wasn't my fault. I've since exchanged some emails with the company who are saying they can do a partial refund but I would like it repaired or ideally replaced asap as I really can't wait to setup the tank.
Has anybody else had to deal with issues with a new fish tank, I'm hoping the company will replace or repair as I'm not going to use it the way it is currently. It's also not going to be easy to send it back as the company is about 4hrs away from where I live and had to pay £40 delivery.
Any thoughts welcome....
Thanks
The tank I ordered was a braceless and optiwhite on the front and both sides and had a lead time of around 6 weeks to be delivered.
so..... the tank was delivered in the fifth week by the custom aquarium company itself and when he got it off the van it wasn't braceless as I ordered and had 2" braces running length ways on both sides siliconed into the top of the tank, I mentioned this to the delivery driver and in fairness to him he did say no problem and removed the braces and then promptly left.
It wasn't until I looked closely after that the silicone in each of the top corners where the braces were attached looks really messed up and untidy. This issue is as it's in a very prominent position it will really annoy me if it's not fixed and also will get covered in algae making it very hard to clean as it's now has a rough surface.
I have checked the order I placed and their confirmation did specifically say braceless in the order so I know it wasn't my fault. I've since exchanged some emails with the company who are saying they can do a partial refund but I would like it repaired or ideally replaced asap as I really can't wait to setup the tank.
Has anybody else had to deal with issues with a new fish tank, I'm hoping the company will replace or repair as I'm not going to use it the way it is currently. It's also not going to be easy to send it back as the company is about 4hrs away from where I live and had to pay £40 delivery.
Any thoughts welcome....
Thanks