Hi Matthew, It is best if you list the information on your set up advised in the link below. It will help people understand your issue a bit more👍
That's a poor response from Aqua One. I've had 3 of their tanks in the last 10 years but I won't be getting another.
It's a shame I'm no longer in contact with the work mate who also had this problem as I could have got the pictures from him he had on his phone. It may have added a bit of...
Not what I wanted to hear. You are the second person I know who has suffered the same failure in the same area. I have one of these and was thinking of getting rid of it. I think now that decision has been made.