Yeah i just sent them an e-mail explainng that i wan't happy....
"I have to say that I am a little annoyed about all of this.
I have paid £150 for a LED lighting unit that has a dimmable function, with the sole purpose of not using it at 100% and because of this I have to put up with a high pitched noise. For me to get rid of the noise I have to pay to ship the unit to you, even though I near enough drive past you door on the way to my office. My warranty could be effected even though the work is carried out by the manufacturer’s engineers at the manufacture’s own site. I will also not have it running for potentially over a week. All for what could be deemed (and is by a number of people on a number of fishkeeping forums) as a design flaw.
I am now considering my options with this light and will probably look to return it unless TMC can help out a little. The fact that you are offering the service indicates to me that you have recognised this as being a problem."
The really annoying thing about it all is that i drive past where they want me to post it to on my way to my office most days, but they are insisting that i have to post it to them!!!!
"I have to say that I am a little annoyed about all of this.
I have paid £150 for a LED lighting unit that has a dimmable function, with the sole purpose of not using it at 100% and because of this I have to put up with a high pitched noise. For me to get rid of the noise I have to pay to ship the unit to you, even though I near enough drive past you door on the way to my office. My warranty could be effected even though the work is carried out by the manufacturer’s engineers at the manufacture’s own site. I will also not have it running for potentially over a week. All for what could be deemed (and is by a number of people on a number of fishkeeping forums) as a design flaw.
I am now considering my options with this light and will probably look to return it unless TMC can help out a little. The fact that you are offering the service indicates to me that you have recognised this as being a problem."
The really annoying thing about it all is that i drive past where they want me to post it to on my way to my office most days, but they are insisting that i have to post it to them!!!!