Smells Fishy
Member
Arrrgggghhhh! So Yeah I was finally in the position to buy a decent external so I went for a tetra ex 800. It arrived on the 14th and got set up on the 15th and since then its made me a bit melancholy, proper anti climax man, had to be not straight forward. You read a lot about people complaining about their externals making stupidly annoying noise well now I'm one of them. When I first turned the filter on after priming it (1 pump), the sound that emitted from it was awful, think a scooter driving past you all noisy, then it dies down as it gets further along the road. Noooooo! So I read the manual and it recommends rocking it gently, ok I did that and air would shoot out into the spray bar and make some more noise, it took a good few rocks for that to happen though. There's no dents or kinks in the tubing, I tried to make it as straight as possible and cut one tube to size. The filters more than 10cm from the water level. The noise is a little bit better after over a day in operation but still nowhere near the claimed silent.
So what plan of action should be taken? Has anyone like me been in this situation but for the problem to be solved naturally by the filter sorting its life out? I've read on other forums that people have phoned tetra and got good results and others that haven't, for example the person working for tetra thinks he/she knows best even though they can't see/hear the filter and don't really listen to the caller. Is this the UK number I need to call
08700554031? Obviously I don't want to be fobbed off again so would it be easier to email tetra and have a conversation that way? Plus I could say a lot more that way.
So what plan of action should be taken? Has anyone like me been in this situation but for the problem to be solved naturally by the filter sorting its life out? I've read on other forums that people have phoned tetra and got good results and others that haven't, for example the person working for tetra thinks he/she knows best even though they can't see/hear the filter and don't really listen to the caller. Is this the UK number I need to call
08700554031? Obviously I don't want to be fobbed off again so would it be easier to email tetra and have a conversation that way? Plus I could say a lot more that way.