Feedback Above and Beyond

Discussion in 'Aquarium Gardens' started by David Cherry, 13 Oct 2019.

  1. David Cherry

    David Cherry Member

    24 Aug 2019
    Astonishing customer service.

    I want to do an Iwagumi in my tank but it is taller than it is deep so I have some pretty specific requirements. There being no decent aquascaping shop close I phoned AG and spoke to Steve, he offered to build a scape in their scaping area and send me photos.
    A couple days later Steve phones back, he can't do it in the rock I'd asked for (Mini-landscape) however they've built 4 scapes for me to look at with different rocks and they'll send me the pics.
    To say I was blown away was an understatement.

    Thanks again.

    PS. All 4 scapes were awesome.
    Paul27, Tim Harrison, Zeus. and 3 others like this.
  2. Aquarium Gardens

    Aquarium Gardens Sponsor Staff Member

    13 Jan 2014
    Cambridgeshire, UK
    Hi David,

    What amazing service you received from our team! Really appreciate your feedback, it means a lot to get feedback like that so thank you.

    We hope you enjoy the new layout you chose for your tank :)

    All the best.

    Jayefc1 and Siege like this.

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