Feedback Aqua Essentials

lstratton

Member
Joined
28 Jan 2008
Messages
101
Location
London
Just thought I would say that these are amazing. I ordered them yesterday lunchtime and didn't expect them until next week, but they arrived this morning.
They were so well packaged. Each plant is in a pot with that wool, with a little labels for each plant and plastic wrapping around them. They were then packaged 3 to a ziplock bag which in turn was wrapped in bubble wrap, then placed into a cardboard box, which was stuffed with paper to fill up the extra space, so that they didn't arrive.
Although the plants are more expensive, they are the best quality plants, quickest service and well wrapped plants I have every had, so are well worth the money.
Also they say that they can order anything you want from tropica, you just need to send them an email with your list, which is brilliant.
Thankyou so much, just wish I'd ordered more now
 

Azaezl

Member
Joined
4 Nov 2007
Messages
145
Location
cambridgeshire
I ordered the other day and 3 hours later had a despatch confirmation! :D Really pleased with my order as well, the wood was exactly what I was after and I had lots of fun breaking up the rock.

Only problem I had was the cap was broken on the Excel and it took ages to pull it off and that of course broke the cap completely so I've had to put it in another bottle, not AE fault I'm guessing the inner plastic bit wasn't glued on to the outer cap properly or something like that.

also got a very quick reply when asking questions about the sizes of the rocks & re-stocking dates.

11 out of 10 from me :D

Edit - Forgot to add that I got 2 booklets with the order as well which were a nice little extra to have a read through. I got the JBL "what-why-how, biotope aquarium water' booklet & 'The style of ADA'.
 

Egmel

Member
Joined
28 Mar 2008
Messages
724
Location
Guildford, Surrey, UK
I've said before that I think AE must know the royal mail special handshake because the stuff I've ordered has always been sent standard post but arrived within 24hrs of odering! :wideyed: I can only imagine what their express service must be like :lol:
 

LondonDragon

Administrator
Staff member
Joined
21 Feb 2008
Messages
10,960
Location
London
Have placed a few orders with AE, never had a problem, would recommend to everyone.
 

Garuf

Member
Joined
30 Oct 2007
Messages
4,957
Location
Leeds.
AE are excellent, a little expencive on occasions but excellent over all, a real credit to planted enthusiasts.
 

Superman

Member
Joined
29 Jan 2008
Messages
1,804
Location
Cheltenham
Yup, I made my first order the other day with AE, one diffuser was broken but they sent a replacement straight away.

Well impressed and know there's two good places to get stuff through.
 

Garuf

Member
Joined
30 Oct 2007
Messages
4,957
Location
Leeds.
I've only ever had good service from AE. They really are very good.
 
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