Aquatic Magic-how long for dispatch

Discussion in 'Where to buy ...' started by AdAndrews, 8 Nov 2009.

  1. AdAndrews

    AdAndrews Member

    Messages:
    1,125
    Location:
    Kidderminster, Worcs
    How long fo Aquatic Magic usually take to dispatch orders? I have ordered 4xjava fern needle leaf.

    thanks
     
  2. Gill

    Gill Member

    Messages:
    2,805
    Location:
    Stenson Fields South Derby
    Usually within 7 working days
     
  3. AdAndrews

    AdAndrews Member

    Messages:
    1,125
    Location:
    Kidderminster, Worcs
    ok, it hasnt been that long yet, i spose its because of such excellent service that companies like aqua essentials and TGM offer that makes you think things should be sent uber quick
    thanks.
     
  4. LondonDragon

    LondonDragon Administrator Staff Member

    Messages:
    10,298
    Location:
    London
    They are also on the other side of the world! My orders from them usually take up to two weeks to arrive!
     
  5. AdAndrews

    AdAndrews Member

    Messages:
    1,125
    Location:
    Kidderminster, Worcs
    Nah, im fine with the extra for delivery, just i would have thought it would have been dispatched by now thats all.
     
  6. AdAndrews

    AdAndrews Member

    Messages:
    1,125
    Location:
    Kidderminster, Worcs
    Its been over 7 working days since i placed the order now, so shall i contact them, whats the best way of doing this.
     
  7. JamesM

    JamesM Member

    Messages:
    1,913
    Location:
    The BIG End, South Wales
    Email them via their eBay store as eBay will also have a record of you contacting them. I found their customer service great, until I had problems, then they just ignored me :?
     
  8. AdAndrews

    AdAndrews Member

    Messages:
    1,125
    Location:
    Kidderminster, Worcs
    Thanks James, problem is im in a bit of a bad situation, i really want the "needle" java fern that they sell, they are the only place online that sells it you see, so although i would want my money back if they are not going to dispatch the order i will be reluctant to cancel the order.
     
  9. JamesM

    JamesM Member

    Messages:
    1,913
    Location:
    The BIG End, South Wales
    Just drop them an email bud, their English is really good and you should get a fairly quick reply.
     
  10. AdAndrews

    AdAndrews Member

    Messages:
    1,125
    Location:
    Kidderminster, Worcs
    Yea, ok, thanks
     
  11. AdAndrews

    AdAndrews Member

    Messages:
    1,125
    Location:
    Kidderminster, Worcs
    they have got back to me, so i have told them to re-send it.
     
  12. B7fec

    B7fec Member

    Messages:
    414
    Location:
    Pembrokeshire, Wales
    Hi All,

    I've ordered 3 lots of star moss a lengthy 7 weeks ago!! I contacted them after a month of it not turning up to which I had a quick reply offering to re-send my moss, however a further 3 weeks on and last night I decided enough was enough and contacted them again. They confirmed to me today that yet again my Moss has been lost in the post and they offered to re-send it yet again for a 3rd time (to there credit quick response etc...) or refund the money for my order. I decided against them resending it and took them up on the refund!

    I'm disappointed by the Moss by turning up! But pretty fed up of waiting for it too!

    Cheers Ben
     
  13. Garuf

    Garuf Member

    Messages:
    4,959
    Location:
    Leeds.
    Probably for the best it didn't show up, it's not a very good as an aquatic plant needing liquid rock and very high levels of co2, some people suggesting it might actually be not an aquatic at all.
     
  14. B7fec

    B7fec Member

    Messages:
    414
    Location:
    Pembrokeshire, Wales
    So I've heard since ordering it.......lucky escape for me!!
     

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