DISASTER

Richard40

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14 Jan 2020
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291
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Manchester
Hope everything pulls thru for you Richard

Id contact the supplier of the tank, if its a recent purchase
3 years old, can’t see getting anywhere. You never know, I have contacted Aqua One. Not expecting anything other than tough though.
 

Tom Michael

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Joined
16 Nov 2014
Messages
204
What a nightmare- sorry to hear this. At least there was no harm to you and your family. As others have said critters should be fine in a bucket with something as a lid for a while- water changes and rather than worry about a low is temp (not too bad this time of year) try and keep the temp constant- you could insulate the bucket so as to keep some of the daytime temp. Also some water movement such as air stone.
 

Richard40

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14 Jan 2020
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291
Location
Manchester
Oh really. That’s interesting John. Can you shed any light as to whether they got a refund or anything similar?

Clearly it’s a weak point or the sealing isn’t up to standard.
 

Richard40

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14 Jan 2020
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291
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Manchester
Yes mine is 3, I've sent an e-mail as clearly this is an issue. At least I've tried if they get back and say they can't refund.
 

Emil.

New Member
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18 Feb 2020
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24
Location
Manchester
Yes mine is 3, I've sent an e-mail as clearly this is an issue. At least I've tried if they get back and say they can't refund.
I'm sorry to hear what happened to you, Richard. You might want to try to approach them via some social media instead. In my experience, companies are more inclined to help if you "harass" them publicly. Good luck!
 

Richard40

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14 Jan 2020
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291
Location
Manchester
Thanks, yes I sent a message on Instagram and instantly received a reply! Currently sending through pics as we speak.
 

Richard40

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14 Jan 2020
Messages
291
Location
Manchester
So they've offered a reduction in price of a new tank! Wrote back not good enough as has happened before, and threatened with trading standards. It's only 2 years old not 3 like I thought originally.
 

sparkyweasel

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Joined
30 Jun 2011
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1,500
IANAL but I think the trading standards people would expect an aquarium to last a lot longer than 2 or 3 years.
 

Richard40

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14 Jan 2020
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291
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Manchester
Trading standards put me onto Citizens advice, who told me to contact them within my rights to ask for a repair or refund. Aqua one are putting it on the store I bought it from.
 

John S

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Joined
13 Dec 2008
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853
Location
Welwyn Garden City
That's a poor response from Aqua One. I've had 3 of their tanks in the last 10 years but I won't be getting another.

It's a shame I'm no longer in contact with the work mate who also had this problem as I could have got the pictures from him he had on his phone. It may have added a bit of weight to your claim.
 

Fisher2007

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Joined
19 Feb 2018
Messages
432
Location
Warrington
So they've offered a reduction in price of a new tank! Wrote back not good enough as has happened before, and threatened with trading standards. It's only 2 years old not 3 like I thought originally.

What level of reduction have they offered? If it's a fair amount it might be worth considering. I know some have had issues but I have had the Aqua Nano 40 and 60 for well over 5 years with no issue. Plus, if there was truly a problem with manufacturing then I'd be pretty confident that would have been remedied by now
 

Richard40

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14 Jan 2020
Messages
291
Location
Manchester
They haven't said what level of reduction tbh. I don't want another really as i'll be worried the same thing could happen again, would always be on my mind.
 
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