Hi,
The internal heater or control unit for the heater in my Eheim 2128 filter is faulty. It sticks on and after losing some fish a while back I'd been using an internal heater.
I'd like to get rid of the internal heater and the filter is still in warranty. However when I originally contacted Eheim they asked that I return the filter to Germany, as that wasn't practical I didn't.
I purchased the filter mail order so returning it to the dealer isn't very easy either and I don't want to run my tank without a filter even if just for a week while they receive mine and send replacement (assuming it was that quick). Also I guess I'd be liable for postage which wouldn't be cheap?
What are my options? Is it just a lesson not to buy a large essential item like a filter mail order?
Thanks,
B4M
The internal heater or control unit for the heater in my Eheim 2128 filter is faulty. It sticks on and after losing some fish a while back I'd been using an internal heater.
I'd like to get rid of the internal heater and the filter is still in warranty. However when I originally contacted Eheim they asked that I return the filter to Germany, as that wasn't practical I didn't.
I purchased the filter mail order so returning it to the dealer isn't very easy either and I don't want to run my tank without a filter even if just for a week while they receive mine and send replacement (assuming it was that quick). Also I guess I'd be liable for postage which wouldn't be cheap?
What are my options? Is it just a lesson not to buy a large essential item like a filter mail order?
Thanks,
B4M