external filter air issue

MarkyP

Member
Joined
10 Jan 2017
Messages
157
Location
Cheshire
I purchased a AquaEl Ultramax 2000 external and i have a problem with it pulling in air from somewhere, i have checked everything i can think off but cant solve the issue. Anyone know how to resolve this?
BTW AquaEl have been no help at all :mad:
 

Onoma1

Member
Joined
12 Aug 2018
Messages
443
Location
Rochdale
Sorry to ask an obvious question but did the packet of silicone sealant that came with it help? The rubber gasket that comes with it can also be difficult to fit.
 

Onoma1

Member
Joined
12 Aug 2018
Messages
443
Location
Rochdale
Aquael work through the country based distributors and retailers for front line support. If your retailer proves to be difficult contact the distributor and they should sort it for you:

The UK distributor is:

ALF (Aquatic Distributors) Ltd

Tel: 01234 242 471

I have messaged you with a contact name and email address for the distributor in the UK.

NB they can't help with items bought from outside the UK.

If this doesn't work I can send you an email address and phone number for Aquael. I had real problems getting support for the one I bought from Poland (thread somewhere).
 

MarkyP

Member
Joined
10 Jan 2017
Messages
157
Location
Cheshire
Hi @MarkyP

I have also had no reply to a recent enquiry that I sent to Aquael. Did you buy the filter directly from them? If not, I'd go back to the retailer. And, you do have Consumer Rights:

https://www.citizensadvice.org.uk/a...e-consumer-work/the-consumer-rights-act-2015/

https://www.which.co.uk/consumer-rights/shopping

Hope you get it sorted.

JPC
I bought the filter from a well know uk aquatic supplier online, they have been good about the problem, its the uk distributor thats states there are no reported issues with filter
 

Onoma1

Member
Joined
12 Aug 2018
Messages
443
Location
Rochdale
I bought the filter from a well know uk aquatic supplier online, they have been good about the problem, its the uk distributor thats states there are no reported issues with filter
If it isn't fit for purpose then they have to take it back irrespective of the view of the distributor. You can also claim from your credit card (see section 75 of Consumer Protection). However, I found that when I contacted the distributor they were extremely helpful and their view was that they needed to enforce consumer rights with retailers.
 

MarkyP

Member
Joined
10 Jan 2017
Messages
157
Location
Cheshire
Update - the online supplier i bought the filter from have been very good about the situation, but the distributor :mad: -- I think i have fixed the problem myself ;) it looks like air was getting into the inlet side of the filter at the connection between the hose and the u-shaped tube so i turned the plastic inlet tube around and as of 12 hours later no air in the filter :)
 

Similar threads

Top