Hydor custom service

[Themuleous]

Hi All

I just wanted to let people know that I have recently had excellent customer service from Hydor when I had to return my Eth 300w external heater. I got continued emails regarding the progress of their testing and the outcome, with them eventually replacing the unit completely despite not finding a fault with it.

Well done Hydor

Sam

 

[George Farmer]

Nice one, Sam.

What were the symptoms wrong with the ETH300?

 

[Themuleous]

It just didnt seem to be heating. The red light was on constantly yet the tank temp dropped from 24/25 to 19/20 within a few days. I took it off and cleaned it but no change.

Sam

 

[AdAndrews]

Thats good to know as i took the risk by buying a s/h eth200w. thanks sam

 

[samc]

when my reg i bought (second hand) was leaking i emailed then telling them the problem and that is was from ebay and they sent me a new one

great service