Hydor Warranties

Discussion in 'Hardware & DIY' started by LondonDragon, 24 Oct 2009.

  1. LondonDragon

    LondonDragon Administrator Staff Member

    Joined:
    21 Feb 2008
    Messages:
    10,361
    Location:
    London
    Hey guys,

    Anyone tried getting anything from Hydor that broke replaced?

    My Koralia 1 pump just stopped dead and I contacted Hydor via their website and so far no response, this was like over a week ago.

    Cheers
     
  2. Garuf

    Garuf Member

    Joined:
    30 Oct 2007
    Messages:
    4,959
    Location:
    Leeds.
    They're terrible in my experience, I sent the faulty ex300 that boiled my tank to them to be repaired and I've not heard a peep from them despite them promising a replacement/repair.
     
  3. gratts

    gratts Member

    Joined:
    7 Mar 2008
    Messages:
    267
    And strangely when I dealt with them they've provided the best customer service I've ever recieved!! :? :lol:
    PM'd you with an email addy LD.
     
  4. Themuleous

    Themuleous Member

    Joined:
    6 Jul 2007
    Messages:
    4,126
    Location:
    Aston, Oxfordshire
    Yeh I have to say when I had a problem with an eth300 they were superb.

    Sam
     
  5. LondonDragon

    LondonDragon Administrator Staff Member

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    10,361
    Location:
    London
    Thanks guys, I will keep you updated on their service ;)
     
  6. gratts

    gratts Member

    Joined:
    7 Mar 2008
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    Any luck getting through?
     
  7. LondonDragon

    LondonDragon Administrator Staff Member

    Joined:
    21 Feb 2008
    Messages:
    10,361
    Location:
    London
    They answered my email late last week, very quick response times, and told me to contact the supplier about getting a replacement, so don't buy Hydor stuff second hand even if its less than two years old, otherwise you are stuffed.
    Luckily I brought it brand new and contacted the ebay supplier who has agreed to send me a replacement once I return the broken pump.
     
  8. Piemonster

    Piemonster Member

    Joined:
    9 Jun 2008
    Messages:
    148
    Location:
    Aberdeen
    Oh joy. That's my second hand eth300 just bit the dust... Bang goes the cash I had saved for rescaping materials.
     

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