java plants customer services

andy

Member
Joined
14 Sep 2007
Messages
261
Location
Lewes, East Sussex
Thought i'd give Java plants a go for the first time. Ordered the plants 2 weeks ago and they arrived today. They should've been here last week according to their delivery instructions and even taking into consideration the bank holiday, i should've had them by wednesday last week.

So i contacted them via their website last thursday....nothing. I contacted them by phone last friday, leaving my name and contact no.....nothing and i contacted them by their website again yesterday, still noting !!!!

The plants have arrived, i ordered 25 Rotala Indica which are nice but i also ordered 25 heteranthera which were no bigger than 3"....some were broken and they were not very good at all. They went straight in the bin.

Another email...still nothing.

is this company really this bad ?

Andy
 

andy

Member
Joined
14 Sep 2007
Messages
261
Location
Lewes, East Sussex
well...a bit of an update on this. I still haven't heard from Java despite countless attempts at contacting them via phone and email.

But today, another box of Rotala and Heteranthera arrived....in exactly the same condition as the first lot (Rotala was good, heteranthera is crap)

Im going to give up now :lol:

andy
 

nry

Member
Joined
23 Oct 2007
Messages
1,227
Location
Cumbria, UK
The only online shop I'd use for plants, beyond AE and TGM, is Greenline. I have had a fair bit from them over the years and I have not been able to fault the quality or size/quantity of anything they have sent me. The rest have had massively mixed reviews across lots of forums and I'm not willing to part with my cash in their direction.
 

altaaffe

Member
Joined
13 Jul 2008
Messages
309
Location
Thornhill, Egremont, Cumbria
I've had some HZ from them and like yourself, it wasn't in the best condition. One thing for that plant though it can take a real beating and still come back very healthy and lush once it's planted
 

Steve Smith

Member
Joined
19 Jul 2007
Messages
4,422
Location
Leamington Spa, UK.
Guys, it's clear you all have issues with Java plants, but I don't want this to turn into a bashing thread :)

To quote their website:

We are so confident in the methods of our packaging and the total quality of our plants, we UNIQUELY offer in the unlikely event that you are not entirely satisfied with ANY purchase from Java a NO quibble MONEY BACK GAURANTEE on return of purchase. We will also go a step further than the rest and PAY FOR THE POSTAGE BACK TO US AS WELL.
Now, I realise if they won't respond to your emails or phone calls then the above isn't going to do much good. It might be worth looking at Trading Standards if you're talking a good amount of money. They claim to send out 1st class, the following week (if ordered before 4pm on Thursdays).

I assume this means they take all the orders up untill that point, and order from their supplier (probably in malaysia or similar) and ship them out when they arrive the following week. To my mind, that means the plants have probably already been in transit for several days before hitting the UK, where they likely spend another few days in the post.

I don't know if this is exactly correct, but the purchasing/delivery policy seems to suggest this to me.

Anyway, my advice would be to keep trying to contact them about their no quibble refund, although they want a "return of purchase" before that happens. Just bare that in mind!
 

whimdriven

Newly Registered
Joined
26 Aug 2008
Messages
12
Location
Edinburgh
I placed an order on the first, which did not show up, emailed customer service and received a reply in seven minutes - my plants arrived this morning, in good nick!
 

StevenA

Member
Joined
30 Jan 2008
Messages
512
Location
Bassingbourn, Cambridgeshire.
I think you're spot on about the delivery Steve. I've used Java Plants about 4 or 5 times over the last couple of years and thankfully I've had nothing but great service from them, good quality plants and delivered inline with the policy stated on the website. As long as you order by 4pm on I think a Thursday they have always been delivered by the following Wednesday. :D Keep trying guys.
 

LeTigra

Member
Joined
23 Jan 2009
Messages
37
Location
South Wales
nry said:
The only online shop I'd use for plants, beyond AE and TGM, is Greenline. I have had a fair bit from them over the years and I have not been able to fault the quality or size/quantity of anything they have sent me. The rest have had massively mixed reviews across lots of forums and I'm not willing to part with my cash in their direction.
I used Greenline once. They were wonderful - fab plants, quick delivery. The next time I went to their site they were closing down...... Sorry to put a dampener on things

I had poor plants from Java but didn't complain - I'm terrible for just accepting things the way they are
 

mr. luke

Member
Joined
7 Dec 2008
Messages
1,033
Location
Lincoln
Ive had a couple of plant collections from java plants before.
They where in fairly good condition, a few plants suffered each time but on the whole they where very good. THey also sent another cllection a week later BOTH times, so i got 4 collections for the price of 2! I ordered 2 4 footer colections and ended up with 3 collections in the tank and split one up between other tanks because i had to many. this was a long time ago though, maybe 3 years or so :p
 

vinylman

Newly Registered
Joined
27 May 2008
Messages
2
Greenline were my supplier of choice, too, until flooding wiped them out. I see, though that they are up and running again. Andy has passed the business on, but it's still run by his family. As soon as their stock is back into shape I'll be going back to them. I've used Aqua Essentials twice and on both ocassions, the plants arrived next morning - very good condition and quality, too.
 

LeTigra

Member
Joined
23 Jan 2009
Messages
37
Location
South Wales
vinylman said:
Greenline were my supplier of choice, too, until flooding wiped them out. I see, though that they are up and running again. Andy has passed the business on, but it's still run by his family. As soon as their stock is back into shape I'll be going back to them. I've used Aqua Essentials twice and on both ocassions, the plants arrived next morning - very good condition and quality, too.
I'm very glad they're returning. I just checked out their site and they do indeed have plants listed. I do hope they start stcking more again, I was so pleased when I shopped with them before

Apologies to the OP for going off-topic :)
 
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