melted lamp holders

B4M

Member
Joined
24 Sep 2008
Messages
61
Hi all,

Has anyone else had problems with power compact T5 holders over heating and melting? These are photos of my Interpet Power Compact T5 holders after 3 months.

[url=http://img386.imageshack.us/my.php?image=img0198scaledva6.jpg][IMG]http://img386.imageshack.us/img386/8255/img0198scaledva6.th.jpg[/url] [/img]
[url=http://img521.imageshack.us/my.php?image=img0201scaledij0.jpg][IMG]http://img521.imageshack.us/img521/5646/img0201scaledij0.th.jpg[/url] [/img]

B4M
 

ceg4048

Expert/Global Moderator
Staff member
Joined
11 Jul 2007
Messages
8,993
Location
Chicago, USA
Hi,
I have two different designs of PC, one of which is the Interpet type and I've not had this problem. It could be a material defect. I'd contact the vendor if this happened only after 3 months.

Cheers,
 

LondonDragon

Administrator
Staff member
Joined
21 Feb 2008
Messages
10,964
Location
London
Similar thing happened to my Arcadia T5 ballast, I did buy replacement holders and tried fitting them but the unit never worked again, since it was out of warranty I did nothing about it, still got it somewhere.
If its that new then complain where you purchased it.
 

B4M

Member
Joined
24 Sep 2008
Messages
61
Yeah I'm sending back requesting refund. I've given up on tubes and gone for metal halide.
I'll try again to add the photo.



Thanks,

B4M
 

JamesC

Member
Joined
3 Jul 2007
Messages
1,276
Location
Bexley, Kent
Early Interpet PC connectors suffered badly from this and they would replace them FOC if you had the receipt for them. Thought they had fixed the problem though.

James
 

B4M

Member
Joined
24 Sep 2008
Messages
61
Interesting response from Interpet customer care:

As a leading manufacturer in the aquatic industry, we take very seriously our responsibility to provide high quality products, which are suitable for their intended purpose. We would advise that due to recent changes in EU regulations, the end caps in such systems now have to be waterproof and as the caps on our T5 systems are not, we are no longer able to supply these products. We are therefore unable to offer you a replacement starter unit.

We do appreciate that this will be disappointing to you and therefore in order to resolve this matter, we can either arrange for replacement T8 bulbs and starter unit to be despatched to you, or arrange for a refund to be issued which will then enable you to purchase alternative lights.


A welcome one as well as I wanted a refund not replacement.

B4M
 
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