My email+facebook has been hacked, I REALLY need some help!!

Graeme Edwards

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Hi all,
Ive just got back from holliday to descover my email and facebook acount has been hacked.
Ive been having a funny thing with my emails, every months about the 5th of each month, both facebook and hotmail reject my passwords, so i have to reset both, and then carry on as normal. I cant find away of stopping this.
Then i get home today, same has happend, yet all my old inbox emails, all my saved and sorted emails and all my contacts have been deleted. ON my facebook, it seems every possible aplication has been added to my account.
Can any one help me fix the password problem for both FB and hotmail, and is there anyway fo retreiving all my contacts and saved emails.
I cant beleive its happend, im so angry its untrue.
Please please, help me if you can, or point me to a forum that can help me.

Cheers. :(
 

Dan Crawford

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Sounds heavy dude, afraid i can't help ya, i'd have just suggested what you have already done although i'd suggest not using your internet banking or paypal for a while until this is sorted.
Good luck mate.
 

Mark Evans

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again i cant help, but certainly stop using online banking for a while until sorted.

ive recently been done for £50 out of my acount, thankfully barclys spotted it. but know one knows how they got my details. one thing though im getting emails (30 aday ) that i never got before. porn related.... and no its not me!

so somehow from my email address someone has managed to take money from my account. i have new acount details now.
 

LondonDragon

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As far I am aware this is no way to get this stuff back off hotmail, once deleted its gone for good.
I always use Outlook Express for my email, so that I can move them to the local Inbox folder and create my contacts there also, that way I have a local copy which I can back up myself.
Also make sure you have some good Anti-Virus software on your machine, I recommend Kasperky. Its picks up most virus other scanners miss, I have tested 10 for my work, that came out tops.
 
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There was an article released today, not sure of all the details, but it said that there's a flaw in the internet where hackers can re-direct you to any web address they like regardless of the address you type in, so if you were checking your online banking then the hackers redirect you to a fake site that looks just like the one you were suppose to be going to and you enter your account details as usual but obviously the hacker gets it all.

I change all my passwords for everything every month but even doing that probably isn't enough.
 
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Dorset, UK
Graeme Edwards said:
Hi all,
Ive just got back from holliday to descover my email and facebook acount has been hacked.
Ive been having a funny thing with my emails, every months about the 5th of each month, both facebook and hotmail reject my passwords, so i have to reset both, and then carry on as normal. I cant find away of stopping this.
Then i get home today, same has happend, yet all my old inbox emails, all my saved and sorted emails and all my contacts have been deleted. ON my facebook, it seems every possible aplication has been added to my account.
Can any one help me fix the password problem for both FB and hotmail, and is there anyway fo retreiving all my contacts and saved emails.
I cant beleive its happend, im so angry its untrue.
Please please, help me if you can, or point me to a forum that can help me.

Cheers. :(
I believe you can email Facebook and report the issue.. but Im not sure what they can do about it from there. Facebook is a bit of a nightmare in the fact that you cant delete an account to replace it with another.

As far as hotmail goes, the others are right.. theres nothing you can do about it I dont think other than create a new account. It might still be worth emailing hotmail customer support to see if theres anything they can do!

sorry im not more help mate.
 
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spaldingaquatics said:
I have wireless, but you've lost me there, what types are there?
Your wireless connection should have a password to stop other people from connecting to your router.
 

Graeme Edwards

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Location
Wirral/Chester Cheshire.
Morning all,
Thanks for all the comments and advice.
Ive emails hotmail and told them about the possible hacking and the loss of important emails, but i don't hold out much hope for a response.
Ive also contacted Facebok and told them my account has be compromised too.
It seems to be a web problem and not my PC. The passwords getting wiped happens work too.
I had a funny moment last night when the mouse started moving round by its self, which suggested to me some one is controlling it some how.I don't really know,but its what i thought at the time.
I have my PC linked via an eather net cable to my dads BT hub, but im not sure that is configured for wiless, and im not sure how to tell if its open for people to access. Is there a way of doing this?
Im going to run every virus and addaweare checker I have and delete cookies etc, see if it brings anything up.
I might just have to create a new emails address, which is just inconvenient rather than damaging, and its going to take me about 6 months to remove all the thousands of unwanted applications on facebook.

Keep feeding me the ideas please, any info will really help.

Many thanks.
 

JamesC

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Sounds as though you may have a remote control trojan on your pc. Not all anti-virus catch these. If you have, your whole pc has been compromised. This may also mean that if you have any microphones or webcams attached people may even been able to listen to you and watch you. Do you store bank account details on your pc, as I'd change these el pronto. The moving mouse may have just of been a dodgy mouse playing up, but if it looked like someone was moving your mouse then I'd be worried.

James
 

LondonDragon

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spaldingaquatics said:
I have wireless, but you've lost me there, what types are there?
You have WEP and WPA, then you have different strenghts of encryption, 48bit, 128bit.
I wouldn't recommend anyone using WEP, anyone can crack that in no time. Use WPA at the highest encryption supported by your router.
 

Graeme Edwards

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Wirral/Chester Cheshire.
JamesC said:
Sounds as though you may have a remote control trojan on your pc. Not all anti-virus catch these. If you have, your whole pc has been compromised. This may also mean that if you have any microphones or webcams attached people may even been able to listen to you and watch you. Do you store bank account details on your pc, as I'd change these el pronto. The moving mouse may have just of been a dodgy mouse playing up, but if it looked like someone was moving your mouse then I'd be worried.

James
:? Dont scear me dude, jesus.
I dont store any info of any importance, ie bank details on my PC, just pictures, the odd word dock etc.
Ive ran all virus checkers AVG,Spybot surch and destroy, Addawear SE personel, and supper anti spywear, and nothing bad came up, just the usual tracking cookies and thats it.
The mouce just did like a funny wobble, move across the screan and then stopped. But it did get me worried.
How am i going to know im all cosha and safe then????

Ive had a responce off MSN..................
Hello Graeme,

Thank you for writing to Windows Live ID technical Support. My name is Coni and I am pleased to provide you with assistance. I read that your Windows Live Hotmail account rejects the password every month. I understand the importance of your issue. Allow me to be of help today.

To help protect your personal information, security experts recommend that you change your password regularly. To make sure that you change a Windows Live ID password regularly, you can configure your password to expire automatically every 72 days.

If you have used this feature, you will receive a reminder when you must change your password.

Note Some Windows Live ID services require that you change your password every 72 days. If you sign up for the Windows Live ID through one of these services, you cannot change the automatic password expiration setting.

To configure your password to expire automatically every 72 days, follow these steps:

1. Visit the following Web site:
http://account.live.com
2. Type your sign-in e-mail address and password, and then click Sign In.
3. Under Common tasks, click Change your password.
4. In the Old password box, type your current password.
5. In the New password box, type a new password.
6. In the Retype new password box, retype your new password.
7. Do not select the Make my password expire every 72 days check box.
8. Click Continue, and then click Save.

With regard to the retrieval of your e-mail messages, to ensure your concern gets resolved in a timely manner, I would be forwarding your issue to Windows Live Hotmail support group so they can assist you immediately.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live ID.

Sincerely,

Coni
Windows Live ID Technical Support

Cheers for any advice, all is very welcome, so please keep it coming.

Regards,
Graeme.
 

LondonDragon

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Lets see what the Windows Live Hotmail support group have to say about your lost email and contacts, maybe they can do something about it. In the mean time you just have to make sure you computer is protected and clean ;)
 

JamesC

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Bexley, Kent
Graeme Edwards said:
:? Dont scear me dude, jesus.
I dont store any info of any importance, ie bank details on my PC, just pictures, the odd word dock etc.
Ive ran all virus checkers AVG,Spybot surch and destroy, Addawear SE personel, and supper anti spywear, and nothing bad came up, just the usual tracking cookies and thats it.
The mouce just did like a funny wobble, move across the screan and then stopped. But it did get me worried.
How am i going to know im all cosha and safe then????

Ive had a responce off MSN..................
Graeme.
If that is all the mouse did then I'd guess you are ok, especially if you've used all those programs to check. The way you said how the mouse looked like it was being controlled got me thinking, that's all.

James
 
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