My email+facebook has been hacked, I REALLY need some help!!

Discussion in 'Off Topic / Chit-Chat' started by Graeme Edwards, 9 Jul 2008.

  1. Graeme Edwards

    Graeme Edwards Founder Staff Member

    Messages:
    1,161
    Location:
    Wirral/Chester Cheshire.
    Hi all,
    Ive just got back from holliday to descover my email and facebook acount has been hacked.
    Ive been having a funny thing with my emails, every months about the 5th of each month, both facebook and hotmail reject my passwords, so i have to reset both, and then carry on as normal. I cant find away of stopping this.
    Then i get home today, same has happend, yet all my old inbox emails, all my saved and sorted emails and all my contacts have been deleted. ON my facebook, it seems every possible aplication has been added to my account.
    Can any one help me fix the password problem for both FB and hotmail, and is there anyway fo retreiving all my contacts and saved emails.
    I cant beleive its happend, im so angry its untrue.
    Please please, help me if you can, or point me to a forum that can help me.

    Cheers. :(
     
  2. Dan Crawford

    Dan Crawford Founder Staff Member

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    Sounds heavy dude, afraid i can't help ya, i'd have just suggested what you have already done although i'd suggest not using your internet banking or paypal for a while until this is sorted.
    Good luck mate.
     
  3. Mark Evans

    Mark Evans Expert

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    newark notts.
    again i cant help, but certainly stop using online banking for a while until sorted.

    ive recently been done for £50 out of my acount, thankfully barclys spotted it. but know one knows how they got my details. one thing though im getting emails (30 aday ) that i never got before. porn related.... and no its not me!

    so somehow from my email address someone has managed to take money from my account. i have new acount details now.
     
  4. aaronnorth

    aaronnorth Member

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  5. LondonDragon

    LondonDragon Administrator Staff Member

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    As far I am aware this is no way to get this stuff back off hotmail, once deleted its gone for good.
    I always use Outlook Express for my email, so that I can move them to the local Inbox folder and create my contacts there also, that way I have a local copy which I can back up myself.
    Also make sure you have some good Anti-Virus software on your machine, I recommend Kasperky. Its picks up most virus other scanners miss, I have tested 10 for my work, that came out tops.
     
  6. spaldingaquatics

    spaldingaquatics Member

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    There was an article released today, not sure of all the details, but it said that there's a flaw in the internet where hackers can re-direct you to any web address they like regardless of the address you type in, so if you were checking your online banking then the hackers redirect you to a fake site that looks just like the one you were suppose to be going to and you enter your account details as usual but obviously the hacker gets it all.

    I change all my passwords for everything every month but even doing that probably isn't enough.
     
  7. spaldingaquatics

    spaldingaquatics Member

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    Der! sorry aaron just checked your link. didn't realise, sorry mate
     
  8. aaronnorth

    aaronnorth Member

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    :lol:
     
  9. Matt Holbrook-Bull

    Matt Holbrook-Bull Founder

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    I believe you can email Facebook and report the issue.. but Im not sure what they can do about it from there. Facebook is a bit of a nightmare in the fact that you cant delete an account to replace it with another.

    As far as hotmail goes, the others are right.. theres nothing you can do about it I dont think other than create a new account. It might still be worth emailing hotmail customer support to see if theres anything they can do!

    sorry im not more help mate.
     
  10. Thomas McMillan

    Thomas McMillan Member

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    Have you got a wireless internet connection?
     
  11. LondonDragon

    LondonDragon Administrator Staff Member

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    Good point! If so what sort of encryption you use?
     
  12. spaldingaquatics

    spaldingaquatics Member

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    I have wireless, but you've lost me there, what types are there?
     
  13. Thomas McMillan

    Thomas McMillan Member

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    Your wireless connection should have a password to stop other people from connecting to your router.
     
  14. spaldingaquatics

    spaldingaquatics Member

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    Yes, sorry, I know what you mean now :D
     
  15. Graeme Edwards

    Graeme Edwards Founder Staff Member

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    Location:
    Wirral/Chester Cheshire.
    Morning all,
    Thanks for all the comments and advice.
    Ive emails hotmail and told them about the possible hacking and the loss of important emails, but i don't hold out much hope for a response.
    Ive also contacted Facebok and told them my account has be compromised too.
    It seems to be a web problem and not my PC. The passwords getting wiped happens work too.
    I had a funny moment last night when the mouse started moving round by its self, which suggested to me some one is controlling it some how.I don't really know,but its what i thought at the time.
    I have my PC linked via an eather net cable to my dads BT hub, but im not sure that is configured for wiless, and im not sure how to tell if its open for people to access. Is there a way of doing this?
    Im going to run every virus and addaweare checker I have and delete cookies etc, see if it brings anything up.
    I might just have to create a new emails address, which is just inconvenient rather than damaging, and its going to take me about 6 months to remove all the thousands of unwanted applications on facebook.

    Keep feeding me the ideas please, any info will really help.

    Many thanks.
     
  16. JamesC

    JamesC Member

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    Location:
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    Sounds as though you may have a remote control trojan on your pc. Not all anti-virus catch these. If you have, your whole pc has been compromised. This may also mean that if you have any microphones or webcams attached people may even been able to listen to you and watch you. Do you store bank account details on your pc, as I'd change these el pronto. The moving mouse may have just of been a dodgy mouse playing up, but if it looked like someone was moving your mouse then I'd be worried.

    James
     
  17. LondonDragon

    LondonDragon Administrator Staff Member

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    You have WEP and WPA, then you have different strenghts of encryption, 48bit, 128bit.
    I wouldn't recommend anyone using WEP, anyone can crack that in no time. Use WPA at the highest encryption supported by your router.
     
  18. Graeme Edwards

    Graeme Edwards Founder Staff Member

    Messages:
    1,161
    Location:
    Wirral/Chester Cheshire.
    :? Dont scear me dude, jesus.
    I dont store any info of any importance, ie bank details on my PC, just pictures, the odd word dock etc.
    Ive ran all virus checkers AVG,Spybot surch and destroy, Addawear SE personel, and supper anti spywear, and nothing bad came up, just the usual tracking cookies and thats it.
    The mouce just did like a funny wobble, move across the screan and then stopped. But it did get me worried.
    How am i going to know im all cosha and safe then????

    Ive had a responce off MSN..................

    Cheers for any advice, all is very welcome, so please keep it coming.

    Regards,
    Graeme.
     
  19. LondonDragon

    LondonDragon Administrator Staff Member

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    Location:
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    Lets see what the Windows Live Hotmail support group have to say about your lost email and contacts, maybe they can do something about it. In the mean time you just have to make sure you computer is protected and clean ;)
     
  20. JamesC

    JamesC Member

    Messages:
    1,276
    Location:
    Bexley, Kent
    If that is all the mouse did then I'd guess you are ok, especially if you've used all those programs to check. The way you said how the mouse looked like it was being controlled got me thinking, that's all.

    James
     

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