Franklin2018
Seedling
Hi
I'm in the process of setting up a new 35l tank and bought an Oase Filtosmart Thermo 100 as I liked the idea of not having the heater in the tank.
After I set it up though I noticed that the water temperature in the tank was dropping, and over the course of a day dropped from 23° to 11.5°. I contacted the company I bought it from and told them it looks like the heater is broken, so they sent a new one out which arrived the following day.
I installed the second heater, but this one is failing to heat the water too. By this time, the water was pretty cold, so I wondered if maybe the heater wasn't in contact with the water long enough to actually heat it up, so I added warm water to bring it up to temp.
I also tried removing the ceramic media thinking that maybe it was blocking the flow around the heater, but that had no effect either. Yesterday I tried the heater inside the cannister as well as the first heater directly in the tank and switched both on to max (32°). The water then started rising, albeit very slowly, and by night it had reached around 21°. At this point I reduced the heater temp to 25° on both heaters and went to bed.
This morning, the tank temp is 11.5°!
Has anybody else come across this, or does anyone have any ideas on how to remedy it? I've sent a message over to Oase, as well as the company I bought it from also, but thought I'd see if there's anyone who has experience it themselves.
Thanks in advance
I'm in the process of setting up a new 35l tank and bought an Oase Filtosmart Thermo 100 as I liked the idea of not having the heater in the tank.
After I set it up though I noticed that the water temperature in the tank was dropping, and over the course of a day dropped from 23° to 11.5°. I contacted the company I bought it from and told them it looks like the heater is broken, so they sent a new one out which arrived the following day.
I installed the second heater, but this one is failing to heat the water too. By this time, the water was pretty cold, so I wondered if maybe the heater wasn't in contact with the water long enough to actually heat it up, so I added warm water to bring it up to temp.
I also tried removing the ceramic media thinking that maybe it was blocking the flow around the heater, but that had no effect either. Yesterday I tried the heater inside the cannister as well as the first heater directly in the tank and switched both on to max (32°). The water then started rising, albeit very slowly, and by night it had reached around 21°. At this point I reduced the heater temp to 25° on both heaters and went to bed.
This morning, the tank temp is 11.5°!
Has anybody else come across this, or does anyone have any ideas on how to remedy it? I've sent a message over to Oase, as well as the company I bought it from also, but thought I'd see if there's anyone who has experience it themselves.
Thanks in advance