Pro Shrimp

Marc Jackson

Member
Joined
16 Mar 2019
Messages
136
Location
Suffolk - almost
:) They are good, I ordered plant substrate and gravel from them. Only slight prob is the basket is only saved on your device and not on the server; clear your cookies and you loose your contents. :(
 

AlanRR

Member
Joined
22 Feb 2019
Messages
103
Location
Yorkshire
The only thing I haven’t liked about them is the amount of packaging they use, especially plastic. I bought a filter which is already packaged pretty well in the manufactures box and it came wrapped in meters of bubble wrap inside another box. A second order was also over-wrapped in plastic. I won’t be ordering from them again until they switch to something a bit more environmentally friendly.
 

Simon Cole

Member
Joined
25 Dec 2018
Messages
469
Location
Buckingham
To be honest Alan. I've had smashed external filters, lighting units, and glassware due to inadequate packaging. I was taking to one supplier planning to switch to cardboard, and it seemed far worse. It was getting so bad this year that I would say up to 50% of my orders were damaged due to poor packaging. I can understand why people don't like certain plastics, but bubble wrap can be reused, and will usually degrade fairly completely in landfill. One study showed that after 4 weeks between 10 and 12% of LDPE was lost from incubated landfill soil. Here it is: https://iopscience.iop.org/article/10.1088/1755-1315/126/1/012144. That would mean that any landfill bubble wrap should disappear within a year. Obviously, there are environmental footprints to consider, but my opinion has always supported the use of these plastics because for the lack of a bit of bubble wrap, an entire product could end up thrown away!
 

tam

Member
Joined
5 May 2011
Messages
1,028
I've the opposite experience, my one criticism of them would be the lack of care packing. The prices are good, the support is quick and helpful, the delivery speed is brilliant. But every order has had something damaged, not completely just enough to be annoying. I don't think I've had any excessive/additional packing for mine - just lose in a cardboard box.
 

Natasha

Member
Joined
12 Mar 2017
Messages
88
Location
London
I’ve always had good experiences with them. I order shrimp, plants and other supplies regularly, they deliver fast and are packaged well.
 

Jayefc1

Member
Joined
2 Sep 2017
Messages
2,118
Location
Swadlincote
I've ordered from pro shrimp a few times with no issues and a great deal of care taken in there packages
 

AlanRR

Member
Joined
22 Feb 2019
Messages
103
Location
Yorkshire
To be honest Alan. I've had smashed external filters, lighting units, and glassware due to inadequate packaging.

Hi Simon, thanks for the response. The article was an interesting read but gives no indication of what is actually going on in landfill sites. I guess we‘ll have to agree to disagree. I think there’s far more environmentally friendly packaging options and will continue to prefer suppliers that use them.

Cheers

Alan
 

Onoma1

Member
Joined
12 Aug 2018
Messages
442
Location
Rochdale
The delivery was fast and the shopping experience positive, however, my experience of their aftersales support was very negative. So ok if things go well but awful if you need customer support.
 

Tim Harrison

Super Moderator
Staff member
Joined
5 Nov 2011
Messages
7,872
Location
UK
Visited them a month or so back. It's not really a high street type customer facing business, more like a small warehouse geared toward online business.
I think I got there around mid morning and it seemed to be all hands to the pump packing orders for delivery to online buyers.
However, at least one staff member found time to help me out and I left there fairly happy with some well chosen shrimp.

Regarding the packaging issue. I don't really think it's fair to complain too loudly about how much packaging is used by online businesses. Their priority is to get your order out to you undamaged, it'd be commercial suicide to do anything else. Unfortunately, given the carelessness of our postal service and couriers, they have little choice but to over package items, especially livestock. So they're kind of stuck between a rock and a hard place. Plus, there is also the environmental impact of throwing away damaged goods to be considered, so that probably goes some way to offset the amount of packaging used.
 

PARAGUAY

Member
Joined
13 Nov 2013
Messages
1,785
Location
Lancashire
The Pro Shrimp range of product and service as never let me down, unlike some on line retailers. It would perhaps be better for I dunno the Post Office to come up ith a alternative packaging to bubble wrap and I would have thought Pro Shrimp would be one of the first to use it. The opportunity for someone somewhere to become a eco friendly millionaire is there with eco friendly products the future
 

cdelly

Member
Joined
15 Apr 2019
Messages
32
Location
Leeds
i order some plants, forgot it was easter weekend (work in retail so b/h are just shorter days).

they changed the delivery to saturday rather than next day

will deffo use again
 

tam

Member
Joined
5 May 2011
Messages
1,028
I've placed an order on a weekday afternoon and had it the next morning - they are very fast at getting it in the post!
 

Hudson

Member
Joined
3 Oct 2018
Messages
60
Location
North West
Top marks from me aswell, from both there ebay and web based store, Fast delivery and good prices.
 

Andy Taylor

Member
Joined
7 Jul 2017
Messages
37
Location
Loughborough
I bought some stuff from them a couple of months ago and like their quick delivery :) handy to know if you're desperate for something asap!
 
D

Deleted member 18375

Guest
I've used them a few times in the past and always had 100% great service :)
 
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