Pro Shrimp

Discussion in 'Where to buy ...' started by Aqua sobriquet, 13 Apr 2019.

  1. Aqua sobriquet

    Aqua sobriquet Member

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    Dorset
    What great service from online retailer Pro Shrimp. I placed an order for a small Nano Aquarium and a few other bits yesterday lunch time and they arrived by Royal Mail this morning! :) I will be buying from them again.
     
  2. Marc Jackson

    Marc Jackson Member

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    16 Mar 2019
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    Suffolk - almost
    :) They are good, I ordered plant substrate and gravel from them. Only slight prob is the basket is only saved on your device and not on the server; clear your cookies and you loose your contents. :(
     
  3. AlanRR

    AlanRR Member

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    22 Feb 2019
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    Location:
    Yorkshire
    The only thing I haven’t liked about them is the amount of packaging they use, especially plastic. I bought a filter which is already packaged pretty well in the manufactures box and it came wrapped in meters of bubble wrap inside another box. A second order was also over-wrapped in plastic. I won’t be ordering from them again until they switch to something a bit more environmentally friendly.
     
  4. Simon Cole

    Simon Cole Member

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    25 Dec 2018
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    Location:
    Buckingham
    To be honest Alan. I've had smashed external filters, lighting units, and glassware due to inadequate packaging. I was taking to one supplier planning to switch to cardboard, and it seemed far worse. It was getting so bad this year that I would say up to 50% of my orders were damaged due to poor packaging. I can understand why people don't like certain plastics, but bubble wrap can be reused, and will usually degrade fairly completely in landfill. One study showed that after 4 weeks between 10 and 12% of LDPE was lost from incubated landfill soil. Here it is: https://iopscience.iop.org/article/10.1088/1755-1315/126/1/012144. That would mean that any landfill bubble wrap should disappear within a year. Obviously, there are environmental footprints to consider, but my opinion has always supported the use of these plastics because for the lack of a bit of bubble wrap, an entire product could end up thrown away!
     
  5. tam

    tam Member

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    I've the opposite experience, my one criticism of them would be the lack of care packing. The prices are good, the support is quick and helpful, the delivery speed is brilliant. But every order has had something damaged, not completely just enough to be annoying. I don't think I've had any excessive/additional packing for mine - just lose in a cardboard box.
     
  6. Natasha

    Natasha Member

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    London
    I’ve always had good experiences with them. I order shrimp, plants and other supplies regularly, they deliver fast and are packaged well.
     
  7. Jayefc1

    Jayefc1 Member

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    I've ordered from pro shrimp a few times with no issues and a great deal of care taken in there packages
     
  8. AlanRR

    AlanRR Member

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    Hi Simon, thanks for the response. The article was an interesting read but gives no indication of what is actually going on in landfill sites. I guess we‘ll have to agree to disagree. I think there’s far more environmentally friendly packaging options and will continue to prefer suppliers that use them.

    Cheers

    Alan
     
  9. Onoma1

    Onoma1 Member

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    Rochdale
    The delivery was fast and the shopping experience positive, however, my experience of their aftersales support was very negative. So ok if things go well but awful if you need customer support.
     
  10. Tim Harrison

    Tim Harrison Global Moderator Staff Member

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    Leicester
    Visited them a month or so back. It's not really a high street type customer facing business, more like a small warehouse geared toward online business.
    I think I got there around mid morning and it seemed to be all hands to the pump packing orders for delivery to online buyers.
    However, at least one staff member found time to help me out and I left there fairly happy with some well chosen shrimp.

    Regarding the packaging issue. I don't really think it's fair to complain too loudly about how much packaging is used by online businesses. Their priority is to get your order out to you undamaged, it'd be commercial suicide to do anything else. Unfortunately, given the carelessness of our postal service and couriers, they have little choice but to over package items, especially livestock. So they're kind of stuck between a rock and a hard place. Plus, there is also the environmental impact of throwing away damaged goods to be considered, so that probably goes some way to offset the amount of packaging used.
     
    Andy Taylor, PARAGUAY, gregl and 4 others like this.
  11. PARAGUAY

    PARAGUAY Member

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    The Pro Shrimp range of product and service as never let me down, unlike some on line retailers. It would perhaps be better for I dunno the Post Office to come up ith a alternative packaging to bubble wrap and I would have thought Pro Shrimp would be one of the first to use it. The opportunity for someone somewhere to become a eco friendly millionaire is there with eco friendly products the future
     
  12. cdelly

    cdelly Member

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    15 Apr 2019
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    Location:
    Leeds
    i order some plants, forgot it was easter weekend (work in retail so b/h are just shorter days).

    they changed the delivery to saturday rather than next day

    will deffo use again
     
  13. Aqua sobriquet

    Aqua sobriquet Member

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    Dorset
    I placed another order on Sunday evening and it arrived this morning so it wasn’t a one off.
     
  14. tam

    tam Member

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    I've placed an order on a weekday afternoon and had it the next morning - they are very fast at getting it in the post!
     
  15. Marc Jackson

    Marc Jackson Member

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    16 Mar 2019
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    Location:
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    That's why they will be getting my business and have already fulfilled two orders for substrate, gravel and general aquatic equipment. :thumbup:
     
  16. cdelly

    cdelly Member

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    15 Apr 2019
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    Location:
    Leeds
    even through their ebay shop, same service FAST
     
  17. Hudson

    Hudson Member

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    3 Oct 2018
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    Location:
    North West
    Top marks from me aswell, from both there ebay and web based store, Fast delivery and good prices.
     
  18. Jacob Coleman

    Jacob Coleman Member

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    27 Jul 2019
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    Location:
    Leicester
    I have order from pro shrimp they deliver well packaged items at vey good prices
     
  19. Andy Taylor

    Andy Taylor Newly Registered

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    7 Jul 2017
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    Location:
    Loughborough
    I bought some stuff from them a couple of months ago and like their quick delivery :) handy to know if you're desperate for something asap!
     
  20. steviez-uk

    steviez-uk Member

    Joined:
    8 May 2019
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    Location:
    United Kingdom
    I've used them a few times in the past and always had 100% great service :)
     

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