Pro Shrimp

Wookii

Member
Joined
13 Nov 2019
Messages
997
Location
Nottingham
Visited them a month or so back. It's not really a high street type customer facing business, more like a small warehouse geared toward online business.
I think I got there around mid morning and it seemed to be all hands to the pump packing orders for delivery to online buyers.
However, at least one staff member found time to help me out and I left there fairly happy with some well chosen shrimp.

Regarding the packaging issue. I don't really think it's fair to complain too loudly about how much packaging is used by online businesses. Their priority is to get your order out to you undamaged, it'd be commercial suicide to do anything else. Unfortunately, given the carelessness of our postal service and couriers, they have little choice but to over package items, especially livestock. So they're kind of stuck between a rock and a hard place. Plus, there is also the environmental impact of throwing away damaged goods to be considered, so that probably goes some way to offset the amount of packaging used.

Tim, what was their shop like, do they have a lot of stock choice, particularly on live plants and rock/wood? They are only about half an hour from me so I was thinking of paying them a visit.
 

Tim Harrison

Super Moderator
Staff member
Joined
5 Nov 2011
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7,967
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UK
Definitely worth paying a visit if they are only 30mins away. Plant choice when I went was pretty good. As was stock choice. It's more of a warehouse rather than a shop, so I guess they'll have everything that's on their website for retail.
 

jaypeecee

Member
Joined
21 Jan 2015
Messages
1,460
Location
Bracknell
Hi Folks,

I've had excellent support from ProShrimp but packaging of their goods leaves a lot to be desired. One package contained a bag of sand. The box that this order was delivered in had to be held together with rubber bands - courtesy of the Post Office! As such, I'm not likely to order from them again. Shame as they have a good product range.

JPC
 
Joined
17 Mar 2012
Messages
1,343
Location
Dorset
No excuses but they are busy at the moment. Having said that all the stuff I’ve had from them were well packed.
 

jameson_uk

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Joined
10 Jun 2016
Messages
831
Location
Birmingham
No excuses but they are busy at the moment. Having said that all the stuff I’ve had from them were well packed.
Would agree that everything I have ordered has been well packaged. That said I have mainly ordered boxed items or reasonably light things. I guess it is quite difficult to package up a heavy bag of sand to cope with the way delivery firms handle them.
 
Joined
17 Mar 2012
Messages
1,343
Location
Dorset
Would agree that everything I have ordered has been well packaged. That said I have mainly ordered boxed items or reasonably light things. I guess it is quite difficult to package up a heavy bag of sand to cope with the way delivery firms handle them.

Agreed. Many delivery drivers seem to have a disdain for heavy parcels and don’t treat them with any respect. My last two parcels from them contained a 60L Nano and a short cover glass.
 

jaypeecee

Member
Joined
21 Jan 2015
Messages
1,460
Location
Bracknell
Hi Folks,

The box in which my goods were delivered was not up to the job as it was thin cardboard and flimsy. There was no way that it was suitable for a 2kg bag of sand. I would be unhappy blaming the courier in this instance.

JPC
 

BarryH

Member
Joined
25 Feb 2017
Messages
538
Location
Derbyshire
Dennerle tank, plants, filters, shrimp food and bits and pieces all ordered and delivered with no problems in recent days. Great service from Pro Shrimp.
 

BarryH

Member
Joined
25 Feb 2017
Messages
538
Location
Derbyshire
Further to my last post singing the praises of Pro Shrimp, this morning I received an order of Tropica 1-2 Grow Pots from them. What a horrible mess. The hairgrass looks as though it is almost dead and the moss is looking very sad at best. none of the pots have any form of gel in them just dirty brown water.

Very disappointed.
 
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Siege

Member
Joined
11 Aug 2017
Messages
1,142
Location
Cambridgeshire, UK
Further to my last post singing the praises of Pro Shrimp, this morning I received an order of Tropica 1-2 Grow Pots from them. What a horrible mess. The hairgrass looks as though it is almost dead and the moss is looking very sad at best. none of the pots have any form of gel in them just dirty brown water.

Very disappointed.



Not a great delivery. Sounds like they were hot in transit maybe?

What did they say when you emailed or called them? Thats a better way to judge a company,, rather than a bad public review before discussing it with them.




ps. As a side note, not all tc plants have gel. Some have liquid that gets Stained brown from the tiny roots. Hirsuta for example.

pps. Not standing up for pro shrimp (I don’t particularly like them). Just a comment!
 

LondonDragon

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Staff member
Joined
21 Feb 2008
Messages
11,014
Location
London
Further to my last post singing the praises of Pro Shrimp, this morning I received an order of Tropica 1-2 Grow Pots from them.
I did buy a couple of things from them sometime ago, and was not impressed either and their response wasn't better ;)
 

si walker

Member
Joined
30 Mar 2020
Messages
80
Location
uk
Made two orders and both been really good.
Very competitive with their pricing. Clearly want to move stock on.
Thumbs up.
 
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