What am i meant to do? (Bad experience)

Discussion in 'Hinterfeld' started by aamanrules, 24 Oct 2018.

  1. aamanrules

    aamanrules Newly Registered

    Joined:
    13 Aug 2018
    Messages:
    2
    Location:
    Plymouth
    Ordered 3x LEDs from Hinterfeld, they sent me out 1, then they seemingly closed their business temporary. Its been a month now, without refunded me the money, £70, for the two unsent LEDs. Now Hinterfeld has closed all methods of contacting them and failed to respond to all my message before it did. I'm concerned about my money, I've never dealt with a company so unprofessional, claiming to be trying to get a new warehouse though no interest in keeping current customers happy, interesting technique.

    Shall i be contacting my bank to try and get the whole transfer reversed?
     
    DutchMuch likes this.
  2. Siege

    Siege Member

    Joined:
    11 Aug 2017
    Messages:
    560
    Location:
    Huntingdon, UK
    They were logged on here yesterday so hopefully will see your post.

    Yes, contact your credit card company pronto.
     
    aamanrules likes this.
  3. DutchMuch

    DutchMuch Member

    Joined:
    6 Aug 2018
    Messages:
    514
    Location:
    Hartwell, GA (U.S.)
    @hinterfeld

    welp i thought tagging worked, yea hopefully theyll see this and give u a full refund + your product. Thats a scary situation.
     
    aamanrules likes this.
  4. alto

    alto Member

    Joined:
    24 Dec 2014
    Messages:
    4,719
    If you went through PayPal, file a claim there as well as contacting your bank

    Don’t wait any longer
     
    aamanrules and DutchMuch like this.
  5. aamanrules

    aamanrules Newly Registered

    Joined:
    13 Aug 2018
    Messages:
    2
    Location:
    Plymouth
    Thanks for the advice, i will be going to my bank tomorrow. The one LED i did receive was faulty as well, so I'm going to see where i stand for a refund for all three. Thanks guys.
     
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