Big update:
The cabinet is in, the correct one and not damaged!! The old one is in shed awaiting for Charterhouse to organise with EA a collection date for it. I have no packaging because the box from the new cabinet was battered again, however no damage at all on tank so that is fine.
The next issue though...I decided, OK lets get the filter up and running and make sure it is level, no leaks and all works etc. Got it up Saturday night. Left the water to heat overnight as just used cold from tap since nothing in it at moment.
Woke up Sunday and dipped hand in water, it's still cold or at least not at room temperature even yet (it's always around 22-23 degree in house without heating on). Check filter looks like it's running fine. Have a thought, what filter is this? I bet it's the Eheim 2080 not the Eheim 2180 :/
Get's in loft, checks box now as kinda silly me assumed someone could pick the right one and it just says Eheim Pro III in big writing. Yeah OK so it's the wrong filter but it's set up now. I think here we go, this will be an argument with Charterhouse as I should of checked it better and spotted but the filters are the same with different pump heads.
So I dropped an email Sunday morning to their general email and copy Nick in while on holiday to keep him in the loop and also to say that EA can pick up cabinet when they want.
Well 8pm Sunday night (online & office closed weekend and store is closed Sunday) so not expecting anyone to see anything but what is this I have an email from Charterhouse and not just an automated response. Low and behold the Managing Director of Charterhouse, Ryan has emailed me a reply.
In short he has emailed apologising after reading through all my correspondence and can see that this has been a complete shambles from start to "almost" finish. His offer was to keep the current filter and provide a hefty price reduction for me to use an external heater or that he would check stock this morning for the 2180 to dispatch that prior to collecting the current one so I can keep the setup running in the meantime.
What this would mean is that I could actually just swap the filter pump heads over as the rest is all the same (canister, inlets, outlets etc) and that way they would still have a new unit with nothing cut up and ready for them to put back into stock circulation. It has only ran for 12 hours so can't see that being an issue.
I really have appreciated Charterhouse stepping up on this. At the start of all this their communication was a little slow and generic and no one was interested but after my 2nd conversation with them and Nick picking things up they have in fairness been great at sorting out my issues. I just hope there isn't anymore to come.
I have got my Charterhouse points on account ready to order the Tropica plants once I know what I am getting and for them to finish listing everything Tropica on their site.
After this update I will finally be able to start a journal next weekend
Regards,
Adam