Hi guys, I was helping my mum last night add Vuze the download site and then itunes for her new ipod. Vuze seemed fine and worked no problems. When adding itunes from apple.com we downloaded to documents, then ran installer from there. All seemed well until it asked to reboot to put the changes into place. We did this,but when it went to reboot it went black with white writing, saying new hardware or software has caused a failure/problem ( im drawing on memory here ). Basically said we had to load windows disc and do this and that. I tried all sorts of options all resulted in the above over and over again. I couldn't even do the F5 trick and start in safe mode, it did even get that far. About 10 seconds into reboot it stops and theres nothing we can do. She got it as part of a mobile phone deal and had no backup as such, well thats what she says to me. She canceled her insurance on it anyway. Has anyone got any help they can offer? Where to take it, who to ring, or buttons to press? Many thanks in advance. Cheers.