This is going to be a bit of a rant, but I have honestly never experienced a company quite like this, I wonder if anyone else has had the same?
1) 99% of staff I've encountered can't be bothered, rude, condescending. There are exceptions to this, and know of 1 extremely friendly and knowledgeable staff member, who I think they got rid of, naturally.
2) they will avoid price matching at all costs, even when meeting all criteria, quoting that they can refuse to honour it at anytime.
3) on point 2, I tried to ask if they'd price match their own website, was refused. This one is the most illogical of all.
4) Their customer service is utterly dire, don't care at all, tried to shuttle me like a ping pong between themselves and the store on chasing point 3.
5) They are ludicrously expensive
6) Have heard of managers gloating over customers paying above the odds for fish/shrimp
Apart from that, the tanks at my nearest Maidenheads seem ok, aside from the shrimp tanks which are perpetually full of death.
Anyway, I'll be avoiding these stores altogether now, so disappointing!
1) 99% of staff I've encountered can't be bothered, rude, condescending. There are exceptions to this, and know of 1 extremely friendly and knowledgeable staff member, who I think they got rid of, naturally.
2) they will avoid price matching at all costs, even when meeting all criteria, quoting that they can refuse to honour it at anytime.
3) on point 2, I tried to ask if they'd price match their own website, was refused. This one is the most illogical of all.
4) Their customer service is utterly dire, don't care at all, tried to shuttle me like a ping pong between themselves and the store on chasing point 3.
5) They are ludicrously expensive
6) Have heard of managers gloating over customers paying above the odds for fish/shrimp
Apart from that, the tanks at my nearest Maidenheads seem ok, aside from the shrimp tanks which are perpetually full of death.
Anyway, I'll be avoiding these stores altogether now, so disappointing!