Claire
Member
I've read some threads about people's Hydor external heaters failing soon after they got them. Thought I dodged the bullet of the dodgy line as I've had mine a few years and had no issues. However I went away for a long weekend there - came back yesterday to find that the heater had jammed on and had my tank water at 42oC. Everything dead including 2 rare plecos that I paid a bomb for. Even a lot of the plants are badly melted from the heat. Was actual disgusting like. Came in the front door and could immediately smell it - the water was like milk from all the cooking bodies. Sickened me.
Anyways, what I'm really wondering is if anyone got anything out of Hydor through their heaters failing? I have just written to them using the form on their website but don't know if I'll get any sort of compensation. I'm not really interested in a replacement heater from them as unsurprisingly, I seem to have lost all confidence in their product… Kinda tempted to take the hydor external off the nano tank now too.
Anyways, what I'm really wondering is if anyone got anything out of Hydor through their heaters failing? I have just written to them using the form on their website but don't know if I'll get any sort of compensation. I'm not really interested in a replacement heater from them as unsurprisingly, I seem to have lost all confidence in their product… Kinda tempted to take the hydor external off the nano tank now too.