Garuf
Member
I recently purchased a tetratec ex700 which leaked endlessly and I tried to fix without success to the point I considered it dead and a waste of money. As a last resort I emailed tetra asking if there were any known problems, to which they assured me it was an isolated case. Then comes a knock at the door, and a large parcel, tetra have sent me an entirely new ex700 completely free. Thank you tetra! I just wish hydors customer services were as good!